Frequently Asked Questions
Everything you need to know about shopping with Ro&Zo, from shipping to style advice.
What is the standard delivery timeframe for my order?
We offer standard UK delivery within 3-5 working days. Express next-day delivery is also available for orders placed before 2pm Monday through Thursday.
How do I return an item that doesn't fit?
We offer a 28-day return policy. Items must be in their original condition with all tags attached. You can initiate your return via our online portal to receive a prepaid shipping label.
Where are Ro&Zo garments designed and manufactured?
All our collections are designed in-house at our London studio. We work with trusted global partners who adhere to our strict ethical manufacturing standards and focus on premium fabric quality.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer 'Buy Now, Pay Later' options via Klarna and Clearpay, as well as digital wallets like PayPal and Apple Pay.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed aesthetic or checking the specific fabric composition for stretch.
Do you ship internationally?
Yes, Ro&Zo ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.